/* ============================================================
   思弈云帮助中心 - 前台样式
   风格: 企业官网 / 白色为主 / 直角方正 / 规范严谨
   ============================================================ */
:root {
  --primary: #ff6900;
  --primary-dark: #e55d00;
  --primary-light: #ffede0;
  --text: #18181b;
  --text-2: #52525b;
  --text-3: #71717a;
  --bg: #ffffff;
  --bg-2: #f4f4f5;
  --card: #ffffff;
  --border: #e4e4e7;
  --border-strong: #18181b;
  --radius: 0;
  --shadow: none;
}

* { margin: 0; padding: 0; box-sizing: border-box; }

body {
  font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  background: var(--bg);
  color: var(--text);
  line-height: 1.7;
}

a { color: var(--primary); text-decoration: none; }
a:hover { color: var(--primary-dark); }

.container { max-width: 1120px; margin: 0 auto; padding: 0 20px; }

/* ---------- 头部 ---------- */
.site-header {
  background: var(--card);
  border-bottom: 1px solid var(--border);
  border-top: 3px solid var(--primary);
  position: sticky; top: 0; z-index: 100;
}
.header-inner { display: flex; align-items: center; gap: 32px; height: 64px; }
.logo { display: flex; align-items: center; gap: 10px; color: var(--text); }
.logo-mark {
  display: block; width: 34px; height: 34px; border-radius: 0;
  object-fit: contain; flex-shrink: 0;
}
.logo-text { font-weight: 700; font-size: 18px; letter-spacing: 2px; }
.logo-text small {
  font-weight: 400; color: var(--text-3); font-size: 12px; margin-left: 8px;
  letter-spacing: 1px; padding-left: 8px; border-left: 1px solid var(--border);
}
.main-nav { display: flex; gap: 0; margin-left: auto; }
.main-nav a {
  padding: 20px 18px; border-radius: 0; color: var(--text-2); font-size: 15px;
  border-bottom: 2px solid transparent; line-height: 22px; letter-spacing: 1px;
}
.main-nav a:hover { background: var(--bg-2); color: var(--text); }
.main-nav a.active { color: var(--primary); font-weight: 600; border-bottom-color: var(--primary); }
.header-search { display: flex; }
.header-search input {
  width: 190px; height: 34px; padding: 0 12px;
  border: 1px solid var(--border); border-radius: 0; outline: none; font-size: 13px; background: var(--card);
}
.header-search input:focus { border-color: var(--primary); }
.header-search button {
  width: 56px; border: 1px solid var(--primary); border-left: none;
  background: var(--primary); border-radius: 0; cursor: pointer;
  font-size: 13px; color: #fff; letter-spacing: 2px;
}
.header-search button:hover { background: var(--primary-dark); }

/* ---------- 顶部公告横幅 ---------- */
.notice-bar {
  background: #b0232a; color: #fff; font-size: 14px;
}
.notice-bar.notice-blue { background: var(--primary-dark); }
.notice-inner { display: flex; align-items: center; gap: 10px; min-height: 40px; }
.notice-tag { flex-shrink: 0; font-size: 15px; line-height: 1; }
.notice-list { flex: 1; min-width: 0; }
.notice-item { line-height: 40px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; letter-spacing: 0.5px; }
.notice-item a { color: #fff; font-weight: 600; }
.notice-item a:hover { color: rgba(255, 255, 255, 0.85); }
.notice-close {
  flex-shrink: 0; width: 26px; height: 26px; line-height: 24px; text-align: center;
  background: none; border: 1px solid rgba(255, 255, 255, 0.35); color: rgba(255, 255, 255, 0.85);
  font-size: 15px; cursor: pointer; padding: 0;
}
.notice-close:hover { background: rgba(255, 255, 255, 0.12); color: #fff; }

/* ---------- Hero ---------- */
.hero {
  background: var(--bg-2); color: var(--text);
  padding: 68px 0 56px; text-align: center;
  border-bottom: 1px solid var(--border);
}
.hero h1 { font-size: 36px; font-weight: 700; letter-spacing: 4px; margin-bottom: 14px; }
.hero p { color: var(--text-2); margin-bottom: 32px; font-size: 16px; letter-spacing: 2px; }
.hero-search { display: flex; max-width: 640px; margin: 0 auto; }
.hero-search input {
  flex: 1; height: 52px; padding: 0 20px; border: 2px solid var(--border-strong);
  border-right: none; border-radius: 0; outline: none; font-size: 15px; background: var(--card);
}
.hero-search input:focus { border-color: var(--primary); }
.hero-search button {
  height: 52px; padding: 0 40px; border: 2px solid var(--primary); border-radius: 0;
  background: var(--primary); color: #fff; font-size: 16px; font-weight: 600; cursor: pointer; letter-spacing: 6px;
}
.hero-search button:hover { background: var(--primary-dark); border-color: var(--primary-dark); }
.hero-hot { margin-top: 16px; font-size: 13px; color: var(--text-3); }
.hero-hot a { margin: 0 10px; color: var(--text-2); }
.hero-hot a:hover { color: var(--primary); }
.hero-stats {
  display: flex; justify-content: center; align-items: center; gap: 28px;
  margin-top: 30px; font-size: 14px; color: var(--text-2);
}
.hero-stats strong { font-size: 22px; margin-right: 4px; color: var(--text); font-weight: 700; }
.hero-stats-divider { width: 1px; height: 16px; background: var(--border); }

/* ---------- 版块标题 ---------- */
.block-head { display: flex; align-items: baseline; justify-content: space-between; margin-bottom: 18px; }
.block-title {
  font-size: 20px; font-weight: 700; padding-left: 14px;
  border-left: 4px solid var(--primary); line-height: 1.35; letter-spacing: 1px;
}
.block-sub { color: var(--text-3); font-size: 13px; margin-left: 12px; }
.block-more { font-size: 13px; color: var(--text-3); }
.block-more:hover { color: var(--primary); }

/* ---------- 首页布局 ---------- */
.home-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0 56px; padding: 44px 20px 64px; }
.home-block:first-child { grid-column: 1 / -1; margin-bottom: 12px; }
.home-block { margin-bottom: 24px; }
.home-block-full { grid-column: 1 / -1; margin-bottom: 12px; }
.ticket-cat-grid-home { grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); }

.product-cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 16px; margin-bottom: 32px; }
.product-card {
  background: var(--card); border-radius: 0; padding: 24px;
  border: 1px solid var(--border);
  display: flex; flex-direction: column; gap: 6px;
  box-shadow: var(--shadow); color: var(--text); transition: border-color .15s, transform .15s;
}
.product-card:hover { border-color: var(--primary); transform: translateY(-2px); color: var(--text); }
.product-icon { font-size: 26px; }
.product-name { font-weight: 700; font-size: 16px; letter-spacing: 1px; }
.product-desc { color: var(--text-3); font-size: 13px; min-height: 20px; }
.product-count {
  color: var(--primary); font-size: 12px; margin-top: 8px;
  border-top: 1px solid var(--border); padding-top: 10px; letter-spacing: 1px;
}

.article-list { list-style: none; border-top: 2px solid var(--border-strong); }
.article-list li { border-bottom: 1px solid var(--border); }
.article-list a {
  display: flex; justify-content: space-between; align-items: center; gap: 12px;
  padding: 14px 4px; color: var(--text);
}
.article-list a:hover { color: var(--primary); }
.article-title { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.article-title::before { content: "▪"; color: var(--primary); margin-right: 8px; font-size: 12px; }
.article-meta { color: var(--text-3); font-size: 12px; white-space: nowrap; }
.empty-tip { color: var(--text-3); text-align: center; padding: 24px 0; }

/* ---------- 面包屑 ---------- */
.breadcrumb { font-size: 13px; color: var(--text-3); margin-bottom: 14px; }
.breadcrumb a { color: var(--text-3); }
.breadcrumb a:hover { color: var(--primary); }
.crumb-sep { margin: 0 8px; color: var(--border); }
.crumb-cur { color: var(--text-2); }

/* ---------- 文档页 ---------- */
.docs-layout, .article-layout { display: grid; grid-template-columns: 250px 1fr; gap: 44px; padding: 32px 20px 64px; }
.doc-sidebar { position: sticky; top: 88px; align-self: start; }
.doc-sidebar h3 {
  font-size: 14px; color: var(--text); margin-bottom: 12px; font-weight: 700;
  letter-spacing: 1px; padding-left: 10px; border-left: 3px solid var(--primary); line-height: 1.4;
}
.doc-nav, .toc { display: flex; flex-direction: column; gap: 0; border-top: 1px solid var(--border); }
.doc-nav a, .toc a {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 12px; border-radius: 0; color: var(--text-2); font-size: 14px;
  border-bottom: 1px solid var(--border);
}
.doc-nav a:hover, .toc a:hover { background: var(--primary-light); color: var(--primary); }
.doc-nav a.active, .toc a.active { background: var(--primary-light); color: var(--primary); font-weight: 600; }
.doc-nav-icon { font-size: 15px; }
.doc-nav-count { margin-left: auto; font-size: 12px; color: var(--text-3); }
.doc-main, .article-detail { min-width: 0; }
.page-title {
  font-size: 26px; margin-bottom: 24px; padding-bottom: 14px;
  border-bottom: 2px solid var(--border-strong); letter-spacing: 1px;
}

.doc-list { display: flex; flex-direction: column; gap: 14px; }
.doc-item {
  display: block; background: var(--card); border-radius: 0;
  border: 1px solid var(--border);
  padding: 20px 24px; color: var(--text); box-shadow: var(--shadow); transition: border-color .15s, transform .15s;
}
.doc-item:hover { border-color: var(--primary); transform: translateY(-2px); color: var(--text); }
.doc-item h2 { font-size: 17px; margin: 4px 0; letter-spacing: 1px; }
.doc-item p { color: var(--text-2); font-size: 14px; margin-bottom: 10px; }
.doc-item-head { display: flex; gap: 8px; align-items: center; min-height: 20px; }
.doc-item-meta {
  display: flex; gap: 20px; color: var(--text-3); font-size: 12px;
  border-top: 1px solid var(--bg-2); padding-top: 10px;
}
.pin { color: #b3541e; font-size: 12px; font-weight: 600; }

/* ---------- 徽章 (方形) ---------- */
.badge {
  display: inline-block; padding: 1px 10px; border-radius: 0;
  font-size: 12px; font-weight: 600; border: 1px solid transparent; letter-spacing: 1px;
}
.badge-help { background: var(--primary-light); color: var(--primary); border-color: var(--primary); }
.badge-news { background: #fdf3e7; color: #a34f0e; border-color: #d98a2b; }
.badge-product { background: #ecf9f1; color: #12683a; border-color: #2aa968; }

/* ---------- 文章详情 ---------- */
.article-detail {
  background: var(--card); border-radius: 0;
  border: 1px solid var(--border);
  padding: 36px 44px; box-shadow: var(--shadow);
}
.article-detail.no-sidebar { grid-column: 1 / -1; }
.article-head { border-bottom: 1px solid var(--border); padding-bottom: 16px; margin-bottom: 26px; }
.article-head h1 { font-size: 28px; margin: 12px 0; letter-spacing: 1px; }
.article-meta { display: flex; gap: 24px; color: var(--text-3); font-size: 13px; margin-bottom: 8px; }
.article-cover { width: 100%; border-radius: 0; margin: 14px 0; }

/* ---------- Markdown 正文 ---------- */
.article-content { font-size: 15px; color: #27272a; overflow-wrap: break-word; }
.article-content h1, .article-content h2, .article-content h3,
.article-content h4, .article-content h5, .article-content h6 { margin: 28px 0 12px; line-height: 1.4; }
.article-content h1 { font-size: 24px; padding-bottom: 8px; border-bottom: 1px solid var(--border); }
.article-content h2 { font-size: 20px; padding-bottom: 6px; border-bottom: 1px solid var(--border); }
.article-content h2::before { content: "▍"; color: var(--primary); margin-right: 6px; }
.article-content h3 { font-size: 17px; }
.article-content p { margin: 10px 0; }
.article-content a { border-bottom: 1px solid currentColor; }
.article-content img { max-width: 100%; border-radius: 0; margin: 10px 0; }
.article-content ul, .article-content ol { padding-left: 26px; margin: 10px 0; }
.article-content li { margin: 4px 0; }
.article-content li::marker { color: var(--primary); }
.article-content blockquote {
  margin: 14px 0; padding: 10px 18px;
  border-left: 4px solid var(--primary); background: var(--bg-2);
  border-radius: 0; color: var(--text-2);
}
.article-content blockquote p { margin: 4px 0; }
.article-content code {
  background: var(--bg-2); border: 1px solid var(--border); padding: 1px 6px; border-radius: 0;
  font-family: Consolas, Monaco, "Courier New", monospace; font-size: .9em; color: #b03a2e;
}
.md-code {
  background: #18181b; color: #e8e8e8; border-radius: 0;
  border: 1px solid var(--border-strong);
  padding: 16px 18px; margin: 14px 0; overflow-x: auto; position: relative;
}
.md-code code { background: none; border: none; color: inherit; padding: 0; font-size: 13.5px; line-height: 1.6; }
.md-code[data-lang]::before {
  content: attr(data-lang); position: absolute; top: 8px; right: 12px;
  font-size: 11px; color: #a1a1aa; text-transform: uppercase; letter-spacing: 1px;
}
.md-table { overflow-x: auto; margin: 14px 0; border: 1px solid var(--border); }
.md-table table { border-collapse: collapse; width: 100%; }
.md-table th, .md-table td { border: 1px solid var(--border); padding: 8px 14px; text-align: left; font-size: 14px; }
.md-table th { background: var(--bg-2); color: var(--text); }
.article-content hr { border: none; border-top: 1px solid var(--border); margin: 24px 0; }
.toc-empty { color: var(--text-3); font-size: 13px; }

/* ---------- 新闻 / 搜索 ---------- */
.news-page { padding: 32px 20px 64px; }
.news-list { display: flex; flex-direction: column; gap: 14px; }
.news-item {
  display: flex; gap: 20px; background: var(--card); border-radius: 0;
  border: 1px solid var(--border);
  padding: 20px 24px; color: var(--text); box-shadow: var(--shadow); transition: border-color .15s, transform .15s;
}
.news-item:hover { border-color: var(--primary); transform: translateY(-2px); color: var(--text); }
.news-thumb { width: 160px; height: 100px; object-fit: cover; border-radius: 0; flex-shrink: 0; }
.news-body { min-width: 0; }
.news-body h2 { font-size: 17px; margin: 4px 0; letter-spacing: 1px; }
.news-body p { color: var(--text-2); font-size: 14px; margin-bottom: 10px; }
.search-count { color: var(--text-3); margin-bottom: 18px; font-size: 14px; }

/* ---------- 分页 (方形) ---------- */
.pagination { display: flex; justify-content: center; gap: 0; margin: 30px 0 8px; flex-wrap: wrap; }
.pagination a {
  padding: 7px 15px; border-radius: 0; background: var(--card);
  color: var(--text-2); border: 1px solid var(--border); font-size: 14px; margin-left: -1px;
}
.pagination a:hover { border-color: var(--primary); color: var(--primary); position: relative; z-index: 1; }
.pagination a.active { background: var(--primary); border-color: var(--primary); color: #fff; z-index: 1; position: relative; }
.pager-dots { align-self: center; color: var(--text-3); padding: 0 6px; }

/* ---------- 404 / 按钮 ---------- */
.not-found { text-align: center; padding: 100px 0; }
.not-found h1 { font-size: 72px; color: var(--primary); }
.btn-home {
  display: inline-block; margin-top: 16px; padding: 10px 32px;
  border: 1px solid var(--primary); background: var(--primary); color: #fff; letter-spacing: 2px;
}
.btn-home:hover { background: var(--primary-dark); color: #fff; }

/* ---------- 页脚 (企业多栏) ---------- */
.site-footer { background: var(--bg-2); border-top: 1px solid var(--border); margin-top: 48px; }
.footer-cols {
  display: grid; grid-template-columns: 2fr 1fr 1fr 1.4fr;
  gap: 32px; padding: 40px 20px 32px;
}
.footer-logo { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 16px; color: var(--text); letter-spacing: 2px; }
.footer-desc { color: var(--text-2); font-size: 13px; margin-top: 12px; }
.footer-note { color: var(--text-3); font-size: 12px; margin-top: 6px; letter-spacing: 1px; }
.footer-col h4 {
  font-size: 14px; color: var(--text); font-weight: 700; margin-bottom: 14px;
  letter-spacing: 1px; padding-bottom: 8px; border-bottom: 1px solid var(--border);
}
.footer-col a, .footer-static {
  display: block; color: var(--text-2); font-size: 13px; padding: 4px 0;
}
.footer-col a:hover { color: var(--primary); }
.footer-static { color: var(--text-3); }
.copyright {
  text-align: center; color: var(--text-3); font-size: 12px;
  border-top: 1px solid var(--border); padding: 16px 20px; letter-spacing: 1px;
}

/* ---------- 事务处理大厅 ---------- */
.hero-tickets { padding: 52px 0 44px; }
.hero-tickets h1 { font-size: 30px; }
.hero-actions { display: flex; justify-content: center; gap: 14px; margin-top: 26px; }
.btn-hero {
  display: inline-block; padding: 12px 40px; border: 1px solid var(--primary);
  background: var(--primary); color: #fff; font-size: 15px; letter-spacing: 3px;
}
.btn-hero:hover { background: var(--primary-dark); border-color: var(--primary-dark); color: #fff; }
.btn-hero-ghost { background: var(--card); color: var(--primary); }
.btn-hero-ghost:hover { background: var(--primary-light); color: var(--primary); }

.tickets-page { padding: 40px 20px 56px; }
.tickets-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 40px; align-items: start; }
.panel-box {
  background: var(--card); border: 1px solid var(--border);
  padding: 28px 32px; border-top: 3px solid var(--primary);
}
.box-title { font-size: 20px; margin-bottom: 10px; padding-left: 12px; border-left: 4px solid var(--primary); letter-spacing: 1px; }
.panel-tip { color: var(--text-2); font-size: 13px; margin-bottom: 14px; }
.narrow-page { max-width: 860px; }

/* 分类入口卡片 (横向图标式) */
.ticket-cat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.ticket-cat {
  display: flex; align-items: center; gap: 14px;
  background: var(--card); border: 1px solid var(--border);
  padding: 18px 20px; color: var(--text);
  transition: border-color .15s, transform .15s;
}
.ticket-cat:hover { border-color: var(--primary); transform: translateY(-2px); color: var(--text); }
.ticket-cat-icon {
  width: 46px; height: 46px; flex-shrink: 0;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--primary-light); font-size: 22px;
}
.ticket-cat-info { min-width: 0; flex: 1; display: flex; flex-direction: column; gap: 2px; }
.ticket-cat-name { font-weight: 700; font-size: 15px; letter-spacing: 1px; }
.ticket-cat-desc {
  color: var(--text-3); font-size: 12px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ticket-cat-go {
  flex-shrink: 0; font-size: 12px; color: var(--primary); letter-spacing: 2px;
  border: 1px solid var(--border); padding: 4px 12px;
}
.ticket-cat:hover .ticket-cat-go { border-color: var(--primary); background: var(--primary-light); }

/* 查询面板 (纵排) */
.query-form { display: flex; flex-direction: column; gap: 8px; }
.query-label { font-size: 13px; color: var(--text-2); }
.query-form input {
  height: 44px; padding: 0 14px; border: 1px solid var(--border); border-radius: 0;
  outline: none; font-size: 14px; background: var(--card);
}
.query-form input:focus { border-color: var(--primary); }
.query-form button {
  margin-top: 6px; height: 44px; border: 1px solid var(--primary);
  background: var(--primary); color: #fff; font-size: 14px; letter-spacing: 4px; cursor: pointer;
}
.query-form button:hover { background: var(--primary-dark); }

.mini-stats { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-top: 14px; }
.mini-stat {
  border: 1px solid var(--border); background: var(--bg-2);
  padding: 14px 20px; display: flex; align-items: baseline; gap: 10px;
}
.mini-stat strong { font-size: 24px; color: var(--primary); }
.mini-stat span { font-size: 13px; color: var(--text-2); }

/* 办理流程 (纵向时间线) */
.flow-steps { list-style: none; position: relative; padding-left: 8px; }
.flow-steps li { display: flex; gap: 16px; padding-bottom: 22px; position: relative; }
.flow-steps li:not(:last-child)::before {
  content: ""; position: absolute; left: 21px; top: 40px; bottom: 0;
  width: 1px; background: var(--border);
}
.flow-no {
  flex-shrink: 0; width: 28px; height: 28px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--primary); color: #fff; font-size: 12px; font-weight: 700;
  position: relative; z-index: 1;
}
.flow-steps li:last-child .flow-no { background: var(--primary-dark); }
.flow-steps strong { display: block; font-size: 15px; letter-spacing: 1px; }
.flow-steps p { color: var(--text-3); font-size: 13px; margin-top: 2px; }

/* 工单提交表单 (分段式) */
.ticket-form .form-section { position: relative; border: 1px solid var(--border); padding: 20px 20px; margin: 18px 0; }
.ticket-form .form-section:first-of-type { margin-top: 0; }
.form-section-title {
  position: absolute; top: -11px; left: 14px;
  display: inline-block; padding: 0 10px; background: var(--card);
  font-size: 14px; letter-spacing: 1px; white-space: nowrap;
}
.form-section-title span { color: var(--primary); font-weight: 700; margin-right: 8px; }
.form-section-title em { font-style: normal; color: var(--text-3); font-weight: 400; font-size: 12px; }
.ticket-form .field { margin-bottom: 0; }
.ticket-form .field-row .field:first-child,
.ticket-form .field-row .field:last-child { margin-bottom: 0; }
.ticket-form label { display: block; font-size: 13px; color: var(--text-2); margin-bottom: 6px; }
.ticket-form input[type="text"], .ticket-form input[type="email"], .ticket-form input[type="tel"],
.ticket-form select, .ticket-form textarea, .reply-form textarea {
  width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: 0;
  outline: none; font-size: 14px; font-family: inherit; background: var(--card); resize: vertical;
}
.ticket-form input:focus, .ticket-form select:focus, .ticket-form textarea:focus,
.reply-form textarea:focus { border-color: var(--primary); }
.ticket-form .field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-actions { display: flex; align-items: center; gap: 16px; margin-top: 20px; }
.btn-submit {
  padding: 11px 44px; border: 1px solid var(--primary); background: var(--primary);
  color: #fff; font-size: 15px; letter-spacing: 3px; cursor: pointer;
}
.btn-submit:hover { background: var(--primary-dark); }
.btn-cancel { color: var(--text-3); font-size: 14px; }
.btn-cancel:hover { color: var(--text); }
.form-error {
  background: #fdf0f0; border: 1px solid #efc4c4; color: #c0392b;
  padding: 10px 16px; margin-bottom: 16px; font-size: 13px;
}
.form-error p { margin: 2px 0; }
.form-ok {
  background: #eef8f2; border: 1px solid #c2e5d0; color: #12683a;
  padding: 10px 16px; margin-bottom: 16px; font-size: 13px;
}

/* 提交成功凭证 (收据式) */
.ticket-success {
  background: var(--card); border: 1px solid var(--border);
  border-top: 4px solid var(--primary);
  padding: 44px 40px; text-align: center;
}
.ts-badge {
  display: inline-block; padding: 6px 28px; margin-bottom: 18px;
  border: 1px solid #12683a; color: #12683a; background: #ecf9f1;
  font-size: 14px; font-weight: 700; letter-spacing: 4px;
}
.ticket-success h2 { font-size: 20px; margin-bottom: 26px; letter-spacing: 1px; }
.ticket-voucher {
  display: flex; justify-content: center; align-items: stretch;
  border: 1px dashed var(--border-strong); background: var(--bg-2);
  max-width: 560px; margin: 0 auto 22px;
}
.voucher-item {
  flex: 1; padding: 22px 28px;
  display: flex; flex-direction: column; align-items: center; gap: 6px;
}
.voucher-divider { width: 1px; background: var(--border); margin: 16px 0; }
.voucher-label { font-size: 12px; color: var(--text-3); letter-spacing: 3px; }
.voucher-value { font-size: 24px; color: var(--primary); letter-spacing: 2px; font-family: Consolas, monospace; }
.voucher-hint { font-size: 11px; color: var(--text-3); }
.ticket-success-act { display: flex; justify-content: center; gap: 14px; margin-top: 22px; }

/* 工单详情 */
.ticket-detail-head {
  display: flex; justify-content: space-between; align-items: flex-start; gap: 20px;
  border-bottom: 1px solid var(--border); padding-bottom: 18px; margin-bottom: 18px;
}
.tdh-info { min-width: 0; }
.tdh-info .box-title { margin-bottom: 14px; }
.ticket-meta-grid { display: flex; flex-wrap: wrap; gap: 8px 0; }
.ticket-meta-grid > div {
  width: 33.33%; display: flex; gap: 8px;
  font-size: 13px; padding: 2px 0;
}
.ticket-meta-grid span { color: var(--text-3); flex-shrink: 0; }
.ticket-meta-grid strong { color: var(--text); font-weight: 600; word-break: break-all; }
.ticket-meta-grid .meta-urgent { color: #b3541e; }
.tdh-status { flex-shrink: 0; text-align: right; }
.ticket-status {
  display: inline-block; padding: 5px 18px; font-size: 14px; font-weight: 600;
  border: 1px solid; border-radius: 0; letter-spacing: 3px; white-space: nowrap;
}
.st0 { color: #a35a00; border-color: #d98a2b; background: #fdf3e7; }
.st1 { color: var(--primary); border-color: var(--primary); background: var(--primary-light); }
.st2 { color: #7a3ce8; border-color: #a879f0; background: #f4edfd; }
.st3 { color: #12683a; border-color: #2aa968; background: #ecf9f1; }
.st4 { color: #5a6068; border-color: #a8adb5; background: #eff1f3; }

/* 对话 (聊天气泡式) */
.ticket-thread {
  border: 1px solid var(--border); background: var(--bg-2);
  padding: 20px; margin: 0 0 18px;
  display: flex; flex-direction: column; gap: 12px;
}
.msg { max-width: 82%; padding: 12px 16px; border: 1px solid var(--border); background: var(--card); }
.msg-user { align-self: flex-end; border-right: 3px solid #d98a2b; }
.msg-admin { align-self: flex-start; border-left: 3px solid var(--primary); }
.msg-head {
  display: flex; justify-content: space-between; gap: 16px; margin-bottom: 6px; font-size: 12px;
}
.msg-head strong { letter-spacing: 1px; }
.msg-admin .msg-head strong { color: var(--primary); }
.msg-user .msg-head strong { color: #b3541e; }
.msg-head span { color: var(--text-3); }
.msg-body { font-size: 14px; }

.reply-form label { display: block; font-size: 13px; color: var(--text-2); margin-bottom: 6px; }
.reply-actions {
  display: flex; justify-content: space-between; align-items: center;
  margin-top: 12px; border-top: 1px solid var(--border); padding-top: 14px;
}
.reply-actions .panel-tip { margin: 0; }
.ticket-closed {
  border: 1px solid var(--border); background: var(--bg-2);
  padding: 18px 20px; font-size: 14px; color: var(--text-2); text-align: center;
}

/* ---------- 响应式 ---------- */
@media (max-width: 860px) {
  .header-search, .main-nav { display: none; }
  .docs-layout, .article-layout { grid-template-columns: 1fr; }
  .doc-sidebar { position: static; }
  .home-grid { grid-template-columns: 1fr; }
  .hero h1 { font-size: 27px; }
  .footer-cols { grid-template-columns: 1fr 1fr; }
  .article-detail { padding: 24px 20px; }
  .news-item { flex-direction: column; }
  .news-thumb { width: 100%; height: 160px; }
  .tickets-grid, .ticket-cat-grid, .ticket-form .field-row { grid-template-columns: 1fr; }
  .ticket-meta-grid > div { width: 50%; }
  .ticket-detail-head { flex-direction: column; }
  .tdh-status { text-align: left; }
  .hero-actions, .ticket-success-act { flex-direction: column; align-items: stretch; }
  .ticket-voucher { flex-direction: column; }
  .voucher-divider { width: auto; height: 1px; margin: 0 16px; }
  .reply-actions { flex-direction: column; align-items: stretch; gap: 10px; }
}